Consulting Services
Looking for someone to help you create a movement of change? Whether you need a thought partner, a facilitator or someone to drive the entire programme of work, I can help you cultivate a human-centric culture that delivers exceptional employee experiences.
Research
If you need a deeper understanding of what people are experiencing and the conditions contributing to it, then research is a useful place to start.
I can help you
- understand your current culture
- map an experience and its key 'moments of truth'
- deeply understand a particular group's lived reality
- gain clarity on the wider talent market and how it’s impacting your talent group
- unpick a complex situation with no clear starting point
- get to the bottom of persistent problems
- explain patterns in behaviour, especially those you’d like to shift
Research principles inspired by human-centred design
"Solve the right problem" is an ethos that sits at the heart of how I approach research in to people and systems. Inspired by human-centred design, I adopt four core principles:
Humans are emotional
Being human-centred means viewing people as complex, emotional beings. Involving them in the process and accounting for their context is how we get to the essential truth of a group’s experiences and create the best solutions.
Unearth the root causes
Symptoms might appear. But if they recur, we're not addressing the right problem. I help get to the root causes of a situation from the outset. This way, we can make improvements that stick. Although we might start slow in order to fully understand the problem, solving the right problem saves money and time down the line.
Think in systems
No man or woman is an island. Everything exists in a system of interconnected parts. By involving the people impacted by any eventual solution, we can account for the complex number of social, cultural and technological systems that influence people's perceptions and realities.
Small Interventions
Prioritise simple solutions, small ideas that can be tried and tested with the people they’re meant for. I help my clients and their stakeholders resist the temptation to “go big.” We stay small, learn as we go and develop a proof of concept. Then we use it to light little fires of positive change everywhere.
Strategy
I help people leaders see the big picture and join the dots between customer, business and people experience strategies.
Strategic challenges I can help you with...
Improve customer experience through enhanced employee experience
Align your culture to delivering the business vision
Attract the right talent for building your future organisation
Increase retention and reduce attrition
Build your employer brand and reputation from the inside out
Change
You can't do employee experience alone. It's a team effort. Whether you need incremental improvements or a revolution, you'll need to bring people along the journey. And I can help.
Supporting the change can look like:
- designing bespoke interventions
- stakeholder engagement
- experiential learning
- leadership development
- behavioural science & nudge theory
- communications & engagement
Training
Upskill your team, stakeholders and change champions so they have the knowledge and tools to deliver employee experiences that Iive up to your culture and brand.
Training for you and your colleagues to deliver great employee experience can include:
- fundamentals of employee experience
- design thinking methodology and tools
- creating personas
- journey mapping
- shaping experience through human interactions
- cultivating culture to drive great experience
- building brand through experience design
... and more. Let's chat about the knowledge and skills your team would love to develop.
Interested in working together?
Send me your email and I'll message you back with a time to chat.